FAQ

How Do I Place an Order?

To place an order:

  1. Add the items you wish to purchase to your shopping cart.

  2. You can choose to proceed to checkout through our website or via PayPal.

  3. If you wish to continue through our website, click the green "Checkout" button located on the right side of the screen.

  4. If you wish to proceed through PayPal, click the PayPal button.

  5. You will be redirected to the Customer Information page, where you will be asked to enter:

    • Email Address

    • First Name

    • Shipping Address

  6. If you have a valid discount code, you can enter it in the "Discount" field located on the right side of the screen. Be sure to click the "Apply" button to calculate and apply your discount to the order.

  7. Continue by clicking the "Continue to Shipping Method" button. Make sure you have entered the correct shipping address (if it differs from your billing address). Once completed, click "Continue to Payment Method."

  8. You will need to enter your payment details. You will also have the option to indicate whether your shipping and billing addresses are the same, if applicable.

  9. Once you have completed the form, click the "Complete Order" button. You will be taken to a page displaying your order summary and an on-screen order confirmation. You will also receive a second confirmation via email.

If you experience any difficulties during the checkout process, please feel free to contact our customer service team by emailing us at service@adbritain.com.

What Should I Do If There Are Missing or Incorrect Items in My Order?

If any items are missing or have been shipped incorrectly, please contact us at service@adbritain.com.

Please provide your transaction reference number (Order #) and submit supporting evidence (the image file must not exceed 1 MB).

We will be happy to resend the correct item at no additional cost, and you will not be required to return the incorrect item! You can keep it as a gift from us.

How Do I Know If My Order Was Successfully Placed?

You will receive an email confirmation containing your order number and purchase details.

I Would Like to Change the Items I Ordered. What Should I Do?

You can modify your order before 11:00 PM (PDT, GMT-7) on the same day the order was placed.

You can contact us at service@itatalent.com to request a modification.

How Do I Add Items to My Shopping Cart?

To add items to your shopping cart:

  1. Go to the product page of the item you wish to purchase and select your preferences.

  2. Click the "Add to Cart" button. You will then be taken to your "Shopping Cart" page.

  3. Enter the quantity of the item you wish to purchase in the "Quantity" field next to the product image. After entering the desired quantity, you can continue shopping or proceed to checkout.

How Do I View the Items in My Shopping Cart?

To view the contents of your shopping cart, click the shopping cart icon located at the top of the website.

Once you click this icon, you can easily change the quantity of items in your cart by updating the quantity displayed.

You can also remove any item from your cart by clicking the "Remove" link below the quantity section.

How Do I Remove Items from My Shopping Cart?

  1. First, click the "Cart" icon in the upper-right corner of your computer screen. This will allow you to view all the items in your shopping cart.

  2. Once you have located the item you wish to remove, click the "Remove" link below the quantity section. This will automatically remove the item and update the page accordingly.

How Do I Change the Quantity of an Item in My Shopping Cart?

  1. First, click the "Cart" icon in the upper-right corner of your computer screen. This will allow you to view all the items in your shopping cart and the selected quantities for each item.

  2. To change the quantity of an item in your cart, place your cursor in the "Quantity" field for that item and enter the desired quantity. Once completed, the quantity and corresponding amount (if applicable) will be updated automatically, displaying the correct total on the right side of the screen.

Which Browsers Are Recommended for This Website?

We recommend using the following browsers:

  • Google Chrome

  • Safari

  • Firefox

  • Internet Explorer

What Payment Methods Do You Accept?

We accept four major credit cards (Mastercard, Visa, American Express, and Discover), as well as PayPal and Apple Pay.

How Do I Pay with PayPal?

PayPal is one of the easiest ways to make online payments.

Once you have finished adding items to your shopping cart and are ready to complete your purchase, click the "PayPal" button.

You will be redirected to the PayPal website. Please make sure to enter the correct details to ensure quick and smooth payment processing.

How Do I Use a Discount Code?

To use a promotional discount code, follow these steps:

  1. Select the item you wish to order and click the green "Checkout" button.

  2. You will be redirected to the Customer Information page, where you will need to fill in the required information.

  3. You will see a "Discount" field in the upper-right section of the page.

  4. Enter your discount code and click "Apply." Check the order summary below to confirm that the discount has been successfully applied and is valid.

What Is Your Return and Exchange Policy?

Please refer to our Return Policy for information regarding returns.

Our customer service team is available 24/7 and will respond to your inquiry as soon as possible.

How Do I Return an Item?

You can contact us through our customer support channel at service@adbritain.comΒ for more information.

What Is Your Order Cancellation Policy?

Order cancellations are permitted before 11:00 PM (PDT, GMT-7) on the same day the order was placed.

After this time, cancellations will no longer be possible.

You can contact us at service@adbritain.comΒ to request an order cancellation.

Is My Online Order Secure?

Yes. We take the security of the information you provide when placing an order through our online store (or through any other means) very seriously.

The server hosting our store encrypts the transmission of all credit card information and customer personal data using Secure Socket Layer (SSL) technology, which is an established Internet security standard.

Is It Safe to Use My Credit Card on Your Website?

To ensure a secure payment process, our website uses a credit card processor with a secure and reliable online payment gateway, keeping all data encrypted using AES-256 encryption.

Is My Personal Information Kept Private?

The information you share with us is private and confidential.

Under no circumstances will we share, rent, or sell your personal information without your consent, except as required by law.