Return and Refund Policy

Order Cancellation

We accept order cancellations before the product has been shipped or manufactured. If your order is canceled, you will receive a full refund.

We cannot cancel an order once the product has already been shipped.

Returns (if applicable)

We accept product returns. Customers have the right to request a return within 14 days of receiving the product.

To be eligible for a return, the item must be unused and in the same condition as when you received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Customers will only be charged for shipping costs once at most (this includes return shipping). No restocking fee will be charged for returning a product.

Refunds (if applicable)

Once your return has been received and inspected, we will send you an email notification confirming receipt.

We will also notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed and a credit will automatically be applied to your original credit card or payment method within a certain number of days.

Once your return request has been approved and processed, refunds usually take 1–3 business days to appear in your account.

In some cases, depending on your bank or payment service provider, it may take up to 7–10 business days for the refunded amount to appear in your account.

Late or Missing Refunds (if applicable)

If you have not yet received your refund, please first check your bank account again.

Then contact your credit card company, as it may take some time for the refund to be officially posted.

Next, contact your bank. There is usually a processing period before a refund is officially posted to your account.

If you have completed all these steps and still have not received your refund, please contact us at service@adbritain.com.

Return Address and Shipping Costs

Please contact our Customer Service team at service@adbritain.com to obtain the return address.

If the return is due to reasons attributable to the customer, the customer will be responsible for the return shipping costs. The specific shipping cost will depend on the carrier selected.

If the products received are damaged or incorrect due to reasons attributable to us, the customer will not be responsible for the return shipping costs.

Return Address

3rd Floor, Building A, Factory, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.